For faster tracking of your Tax Free shopping refund, download our app. Or enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.

 

If you have a query about your tax refund progress, please click here.

 

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.

We are sorry but barcode number:

Wasn't found in our system.


For more information, please click here to provide the details from your Tax Free form(s), or email us here


customerservices@planetpayment.com

Enter your Tax Free form's barcode number:
reCAPTCHA is required.

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.

 

If you need further help, please use the links below:

 

We're waiting to receive your stamped Tax Free form.

 

We will update your tax refund status once we receive it.

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on  this Tax Free enquiry page.

We're processing your tax refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.

Please contact us.

 

We're having difficulty processing your Tax Free form - please provide the details from your Tax Free form(s) on this Tax Free enquiry page.



Contact us

Your refund has been paid!

 

If you selected one of the following refund methods, refunds can take up to 3-5 days to appear on account statements:

 

  • Credit card
  • Alipay
  • Cheque
  • Bank transfer
  • Ctrip Pass

 

If you have queries on the refund status, please provide the details from your Tax Free form(s) on  this Tax Free enquiry page.


If you have not been paid after 5 days, please email us at


Tax Free shopping in the United Arab Emirates

How to shop Tax Free in the UAE

Check the status of your Tax Free shopping refund by clicking below

How to track your Tax Refund

How much will you get back?

 

You will receive 85% of the total VAT amount paid, minus a fee of 4.80 dirhams per Tax Free tag

How to validate your goods

1. Go to Planet's Validation Point prior to checking in your luggage and approaching the Immigration counters

2. Present the original receipt with Tax Free tag affixed to it, and the purchased goods to the Validation staff

3. Once validated, please choose a refund method (Cash, Card or WeChat Pay)

4. Planet processes your refund

Click below for help on completing your tax refund process successfully and in time

Local Rules

How easy is it?

Fully digital process issues your Tax Free tag in under 2 minutes

Minimum spend of AED 250

All fees are included and calculated at the point of sale and validation points

A choice of refund methods

Card refund

Go to validation point or self-service kiosk

Get validated

Get card refunded

Cash refund

Go to validation point

Get validated

Go to refund point

Get cash refund (subject to a maximum of AED 7,000 per tourist in 24 hours). Any additional value over this amount must be paid to a credit/debit card

Our partner brands

See more

If you have any queries then please do not hesitate to get in touch

Contact us

The Federal Tax Authority launched a 100% digital service for Tax Free shopping in November 2018 following the introduction of 5% VAT in January 2018.

 

We are delighted that we are the exclusive operator of the Tax Refund system.

 

Explore the opportunity to know more about Tax Refund policy and services by clicking here:

 

Local Rules

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the Planet website. However, if you would like to, you can change your cookie settings at any time.

Privacy Policy