For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only.
If you have a query about your tax refund progress, please click here.
For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here.
For Tax Free shopping in the Finland, please visit our Finland webpage.
We are sorry but barcode number:
was not found in our system.
For more information, please click here to provide the details from your Tax Free form(s), or email us here
Each of our Tax Free forms has a unique number - you can usually find it at the top of your form.
If you need further help, please use the links below:
We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in cash.
For additional information please refer to this page.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:
If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We are waiting to receive your stamped Tax Free form.
Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices.
If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page.
We have received your qualifying Tax Free form and recredited your account. Please note that recredits may be subject to additional fees.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax free form and paid your refund by one of the following refund methods:
The refunding process is now complete.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have paid your refund by one of the following refund methods:
Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
We have received your Tax Free form and the refunding process is now complete.
Your refund amount was deducted from the original purchase amount at the time of purchase in the store.
If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/
Standard VAT 20%; food and books 5.5%. Actual tax refund value up to 16.33% on standard VAT items, subject to amount spent and Terms and Conditions. Please note: typical value for immediate tax refunds is 10.8%.
Receive your form at point of purchase
By Kiosk if the Tax Free form contains the PABLO logo and barcode or Customs if it does not
Receive your refund via one of the refund methods available
Shopping in Paris is divided into two sections: the left and right banks of the River Seine, and within these two sections the arrondissements each have their own shopping areas. On the right bank, the 1er arrondissement offers plenty of superb shopping areas, each of them having their own shopping style.
Champs-Elysées- Montaigne
8eme arrondissement
Champs Elysées
Place Vendôme
Carrousel du Louvre
Boulevard Haussmann
Le Marais
Rive Gauche
Boulevard Saint-Germain
Rue du Bac and Rue du Grenelle
Serris (La Vallée Village)
Outside of Paris, the big cities like Marseille, Lyon and Toulouse, of course, have their own city centre Tax Free shopping. There is, however, a major area outside Paris well worth a look in its own right: Provence-Alpes-Côte d’Azur in the south of France or Rhône-Alpes and its skiing stations.
Provence-Alpes-Côte d’Azur
Grasse
Monte Carlo
St Tropez
Courchevel
Chamonix
Traditionally speaking, shops do not open in France on Sundays. There are several shopping centres that open on Sundays (Le Carrousel du Louvre, Les 4 Temps or Aeroville) around Paris.
Many department stores also have the opportunity to open five Sundays per year and choose to open on Sundays during the sales period and during Christmas shopping weekends.
Some shops in the seven touristic zones (among which as rue de Rivoli, la place des Vosges and rue des Francs-Bourgeois in Le Marais, la rue d’Arcole, Les Champs Elysées, le boulevard Saint-Germain ou Montmartre) can also open on Sundays, especially during peak seasons.